ac7467f0b4
- Added comprehensive AI Assistant system (aiassist/ directory): * Vector search and embedding capabilities * Typebot proxy integration * Elastic search functionality * Message classification and chat history * MCP proxy for external integrations - Implemented Court Status API (GetCourtStatus.php): * Real-time court document status checking * Integration with external court systems * Comprehensive error handling and logging - Enhanced S3 integration: * Improved file backup system with metadata * Batch processing capabilities * Enhanced error logging and recovery * Copy operations with URL fixing - Added Telegram contact creation API - Improved error logging across all modules - Enhanced callback system for AI responses - Extensive backup file storage with timestamps - Updated documentation and README files - File storage improvements: * Thousands of backup files with proper metadata * Fix operations for broken file references * Project-specific backup and recovery systems * Comprehensive file integrity checking Total: 26,461+ files added/modified including AWS SDK, vendor dependencies, and extensive backup system.
63 lines
2.3 KiB
PHP
63 lines
2.3 KiB
PHP
<?php
|
|
/*+***********************************************************************************
|
|
* The contents of this file are subject to the vtiger CRM Public License Version 1.0
|
|
* ("License"); You may not use this file except in compliance with the License
|
|
* The Original Code is: vtiger CRM Open Source
|
|
* The Initial Developer of the Original Code is vtiger.
|
|
* Portions created by vtiger are Copyright (C) vtiger.
|
|
* All Rights Reserved.
|
|
*************************************************************************************/
|
|
|
|
class Faq_Record_Model extends Vtiger_Record_Model {
|
|
|
|
/**
|
|
* Function to get Instance of Faq Record Model using TroubleTicket RecordModel
|
|
* @param HelpDesk_Record_Model
|
|
* @return Faq_Record_Model
|
|
*/
|
|
public static function getInstanceFromHelpDesk($parentRecordModel) {
|
|
$recordModel = Vtiger_Record_Model::getCleanInstance('Faq');
|
|
$fieldMappingList = Faq_Record_Model::getTicketToFAQMappingFields();
|
|
|
|
foreach ($fieldMappingList as $fieldMapping) {
|
|
$ticketField = $fieldMapping['ticketField'];
|
|
$faqField = $fieldMapping['faqField'];
|
|
if (!empty ($ticketField)) {
|
|
$faqData[$faqField] = $parentRecordModel->get($ticketField);
|
|
} else {
|
|
$faqData[$faqField] = $fieldMapping['defaultValue'];
|
|
}
|
|
}
|
|
$recordModel->setData($faqData);
|
|
|
|
//Updating the answer of Faq
|
|
$answer = $recordModel->get('faq_answer');
|
|
if ($answer) {
|
|
$answer = vtranslate('LBL_SOLUTION', 'Faq').":\r\n".$answer;
|
|
}
|
|
|
|
$commentsList = $parentRecordModel->getCommentsList();
|
|
if ($commentsList) {
|
|
$answer .= "\r\n\r\n".vtranslate('LBL_COMMENTS', 'Faq').":";
|
|
foreach ($commentsList as $comment) {
|
|
$answer .= "\r\n$comment";
|
|
}
|
|
}
|
|
$recordModel->set('faq_answer', $answer);
|
|
return $recordModel;
|
|
}
|
|
|
|
/**
|
|
* Function get List of Fields which are mapping from Truoble Tickets to FAQ
|
|
* @return <array>
|
|
*/
|
|
public static function getTicketToFAQMappingFields() {
|
|
return array(
|
|
array('ticketField'=>'ticket_title', 'faqField'=>'question', 'defaultValue'=>''),
|
|
array('ticketField'=>'product_id', 'faqField'=>'product_id', 'defaultValue'=>''),
|
|
array('ticketField'=>'solution', 'faqField'=>'faq_answer', 'defaultValue'=>''),
|
|
array('ticketField'=>'', 'faqField'=>'faqcategories', 'defaultValue'=>'General'),
|
|
array('ticketField'=>'', 'faqField'=>'faqstatus', 'defaultValue'=>'Draft')
|
|
);
|
|
}
|
|
} |