ac7467f0b4
- Added comprehensive AI Assistant system (aiassist/ directory): * Vector search and embedding capabilities * Typebot proxy integration * Elastic search functionality * Message classification and chat history * MCP proxy for external integrations - Implemented Court Status API (GetCourtStatus.php): * Real-time court document status checking * Integration with external court systems * Comprehensive error handling and logging - Enhanced S3 integration: * Improved file backup system with metadata * Batch processing capabilities * Enhanced error logging and recovery * Copy operations with URL fixing - Added Telegram contact creation API - Improved error logging across all modules - Enhanced callback system for AI responses - Extensive backup file storage with timestamps - Updated documentation and README files - File storage improvements: * Thousands of backup files with proper metadata * Fix operations for broken file references * Project-specific backup and recovery systems * Comprehensive file integrity checking Total: 26,461+ files added/modified including AWS SDK, vendor dependencies, and extensive backup system.
105 lines
4.7 KiB
PHP
105 lines
4.7 KiB
PHP
<?php
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/*********************************************************************************
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* API-интерфейсы для создания разного рода Заявок
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* All Rights Reserved.
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* Contributor(s): Илья Руденко itsaturn@yandex.ru
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********************************************************************************/
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include_once 'include/Webservices/Query.php';
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include_once 'modules/Users/Users.php';
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require_once('include/Webservices/Utils.php');
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require_once 'include/Webservices/Create.php';
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require_once 'includes/Loader.php';
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vimport ('includes.runtime.Globals');
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vimport ('includes.runtime.BaseModel');
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vimport ('includes.runtime.LanguageHandler');
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function vtws_createervticket($title, $contactid, $projectid, $user = false) {
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$logstring = date("Y-m-d H:i:s").' '.json_encode($_REQUEST);
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file_put_contents('logs/CreateTicket.log', $logstring.PHP_EOL, FILE_APPEND);
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if(empty($title) or empty($contactid) or empty($projectid)){
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$logstring = date("Y-m-d H:i:s").' Не указано одно из обязательных полей: Название Заявик, ID Контакта или ID Проекта';
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file_put_contents('logs/CreateTicket.log', $logstring.PHP_EOL, FILE_APPEND);
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throw new WebServiceException(WebServiceErrorCode::$INVALIDID, "Не заполнены обязательные поля");
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}
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try {
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$params = array (
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'ticket_title' => $title,
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'parent_id' => '11x67458',
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'ticketcategories' => 'Цифровой адвокат ЕРВ',
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'ticketstatus' => 'рассмотрение',
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'contact_id' => '12x'.$contactid,
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'cf_2066' => '33x'.$projectid,
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'ticketpriorities' => 'High',
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'assigned_user_id' => '19x8'
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);
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$logstring = date('Y-m-d H:i:s').' массив для создания Заявки: '.json_encode($params).PHP_EOL;
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file_put_contents('logs/CreateTicket.log', $logstring, FILE_APPEND);
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$result = vtws_create('HelpDesk', $params, $user);
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$logstring = date('Y-m-d H:i:s').' сохранена Заявка id = '.$result['id'].PHP_EOL;
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file_put_contents('logs/CreateTicket.log', $logstring, FILE_APPEND);
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$output = substr($result['id'], 3);
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} catch (WebServiceException $ex) {
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$output = $ex->getMessage();
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$logstring = date('Y-m-d H:i:s').' '.$output.PHP_EOL;
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file_put_contents('logs/CreateTicket.log', $logstring, FILE_APPEND);
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throw new WebServiceException(WebServiceErrorCode::$INVALIDID, $output);
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}
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return $output;
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}
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/**
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* Создание заявки для RAG системы
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* @param string $title - тема заявки
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* @param int $contactid - ID контакта в CRM
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* @param string $question - вопрос для RAG
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* @param int $parentid - ID организации (parent_id)
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* @param object $user - пользователь CRM (опционально)
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* @return int - ID созданной заявки
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*/
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function vtws_createRAGTicket($title, $contactid, $question, $parentid, $user = false) {
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$logstring = date("Y-m-d H:i:s").' '.json_encode($_REQUEST);
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file_put_contents('logs/CreateRAGTicket.log', $logstring.PHP_EOL, FILE_APPEND);
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if(empty($title) or empty($contactid) or empty($question) or empty($parentid)){
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$logstring = date("Y-m-d H:i:s").' Не указано одно из обязательных полей: Название, ID Контакта, Вопрос или ID Организации';
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file_put_contents('logs/CreateRAGTicket.log', $logstring.PHP_EOL, FILE_APPEND);
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throw new WebServiceException(WebServiceErrorCode::$INVALIDID, "Не заполнены обязательные поля");
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}
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try {
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$params = array (
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'ticket_title' => $title,
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'parent_id' => '11x'.$parentid,
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'ticketcategories' => 'Прочее',
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'ticketstatus' => 'В прогрессе',
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'contact_id' => '12x'.$contactid,
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'description' => $question, // Вопрос сохраняем в описании
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'ticketpriorities' => 'High',
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'assigned_user_id' => '19x8',
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'source' => 'RAG SYSTEM' // Указываем источник
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);
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$logstring = date('Y-m-d H:i:s').' массив для создания RAG заявки: '.json_encode($params).PHP_EOL;
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file_put_contents('logs/CreateRAGTicket.log', $logstring, FILE_APPEND);
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$result = vtws_create('HelpDesk', $params, $user);
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$logstring = date('Y-m-d H:i:s').' сохранена RAG заявка id = '.$result['id'].PHP_EOL;
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file_put_contents('logs/CreateRAGTicket.log', $logstring, FILE_APPEND);
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$output = substr($result['id'], 3);
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} catch (WebServiceException $ex) {
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$output = $ex->getMessage();
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$logstring = date('Y-m-d H:i:s').' '.$output.PHP_EOL;
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file_put_contents('logs/CreateRAGTicket.log', $logstring, FILE_APPEND);
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throw new WebServiceException(WebServiceErrorCode::$INVALIDID, $output);
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}
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return $output;
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} |