233 lines
9.3 KiB
PHP
Executable File
233 lines
9.3 KiB
PHP
Executable File
<?php
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/*+***********************************************************************************
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* The contents of this file are subject to the vtiger CRM Public License Version 1.0
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* ("License"); You may not use this file except in compliance with the License
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* The Original Code is: vtiger CRM Open Source
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* The Initial Developer of the Original Code is vtiger.
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* Portions created by vtiger are Copyright (C) vtiger.
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* All Rights Reserved.
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* ************************************************************************************/
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class HelpDesk_Module_Model extends Vtiger_Module_Model {
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/**
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* Function to get the Quick Links for the module
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* @param <Array> $linkParams
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* @return <Array> List of Vtiger_Link_Model instances
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*/
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public function getSideBarLinks($linkParams) {
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$parentQuickLinks = parent::getSideBarLinks($linkParams);
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$quickLink = array(
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'linktype' => 'SIDEBARLINK',
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'linklabel' => 'LBL_DASHBOARD',
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'linkurl' => $this->getDashBoardUrl(),
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'linkicon' => '',
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);
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//Check profile permissions for Dashboards
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$moduleModel = Vtiger_Module_Model::getInstance('Dashboard');
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$userPrivilegesModel = Users_Privileges_Model::getCurrentUserPrivilegesModel();
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$permission = $userPrivilegesModel->hasModulePermission($moduleModel->getId());
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if($permission) {
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$parentQuickLinks['SIDEBARLINK'][] = Vtiger_Link_Model::getInstanceFromValues($quickLink);
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}
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return $parentQuickLinks;
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}
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/**
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* Function to get Settings links for admin user
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* @return Array
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*/
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public function getSettingLinks() {
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$settingsLinks = parent::getSettingLinks();
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$currentUserModel = Users_Record_Model::getCurrentUserModel();
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if ($currentUserModel->isAdminUser()) {
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$settingsLinks[] = array(
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'linktype' => 'LISTVIEWSETTING',
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'linklabel' => 'LBL_EDIT_MAILSCANNER',
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'linkurl' =>'index.php?parent=Settings&module=MailConverter&view=List',
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'linkicon' => ''
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);
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}
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return $settingsLinks;
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}
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/**
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* Function returns Tickets grouped by Status
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* @param type $data
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* @return <Array>
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*/
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public function getOpenTickets() {
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$db = PearDatabase::getInstance();
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//TODO need to handle security
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$params = array();
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$picklistvaluesmap = getAllPickListValues("ticketstatus");
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if(in_array('Open', $picklistvaluesmap)) $params[] = 'Open';
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if(count($params) > 0) {
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$result = $db->pquery('SELECT count(*) AS count, COALESCE(vtiger_groups.groupname,concat(vtiger_users.first_name, " " ,vtiger_users.last_name)) as name, COALESCE(vtiger_groups.groupid,vtiger_users.id) as id FROM vtiger_troubletickets
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INNER JOIN vtiger_crmentity ON vtiger_troubletickets.ticketid = vtiger_crmentity.crmid
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LEFT JOIN vtiger_users ON vtiger_users.id=vtiger_crmentity.smownerid AND vtiger_users.status="ACTIVE"
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LEFT JOIN vtiger_groups ON vtiger_groups.groupid=vtiger_crmentity.smownerid
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'.Users_Privileges_Model::getNonAdminAccessControlQuery($this->getName()).
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' WHERE vtiger_troubletickets.status = ? AND vtiger_crmentity.deleted = 0 GROUP BY smownerid', $params);
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}
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$data = array();
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for($i=0; $i<$db->num_rows($result); $i++) {
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$row = $db->query_result_rowdata($result, $i);
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$row['name'] = decode_html($row['name']);
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$data[] = $row;
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}
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return $data;
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}
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/**
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* Function returns Tickets grouped by Status
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* @param type $data
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* @return <Array>
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*/
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public function getTicketsByStatus($owner, $dateFilter) {
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$db = PearDatabase::getInstance();
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$ownerSql = $this->getOwnerWhereConditionForDashBoards($owner);
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if(!empty($ownerSql)) {
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$ownerSql = ' AND '.$ownerSql;
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}
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$params = array();
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if(!empty($dateFilter)) {
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$dateFilterSql = ' AND createdtime BETWEEN ? AND ? ';
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//appended time frame and converted to db time zone in showwidget.php
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$params[] = $dateFilter['start'];
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$params[] = $dateFilter['end'];
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}
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$picklistvaluesmap = getAllPickListValues("ticketstatus");
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foreach($picklistvaluesmap as $picklistValue) {
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$params[] = $picklistValue;
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}
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$result = $db->pquery('SELECT COUNT(*) as count, CASE WHEN vtiger_troubletickets.status IS NULL OR vtiger_troubletickets.status = "" THEN "" ELSE vtiger_troubletickets.status END AS statusvalue
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FROM vtiger_troubletickets INNER JOIN vtiger_crmentity ON vtiger_troubletickets.ticketid = vtiger_crmentity.crmid AND vtiger_crmentity.deleted=0
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'.Users_Privileges_Model::getNonAdminAccessControlQuery($this->getName()). $ownerSql .' '.$dateFilterSql.
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' INNER JOIN vtiger_ticketstatus ON vtiger_troubletickets.status = vtiger_ticketstatus.ticketstatus
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WHERE vtiger_troubletickets.status IN ('.generateQuestionMarks($picklistvaluesmap).')
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GROUP BY statusvalue ORDER BY vtiger_ticketstatus.sortorderid', $params);
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$response = array();
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for($i=0; $i<$db->num_rows($result); $i++) {
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$row = $db->query_result_rowdata($result, $i);
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$response[$i][0] = $row['count'];
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$ticketStatusVal = $row['statusvalue'];
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if($ticketStatusVal == '') {
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$ticketStatusVal = 'LBL_BLANK';
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}
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$response[$i][1] = vtranslate($ticketStatusVal, $this->getName());
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$response[$i][2] = $ticketStatusVal;
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}
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return $response;
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}
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/**
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* Function to get relation query for particular module with function name
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* @param <record> $recordId
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* @param <String> $functionName
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* @param Vtiger_Module_Model $relatedModule
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* @return <String>
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*/
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public function getRelationQuery($recordId, $functionName, $relatedModule, $relationId) {
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if ($functionName === 'get_activities') {
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$userNameSql = getSqlForNameInDisplayFormat(array('first_name' => 'vtiger_users.first_name', 'last_name' => 'vtiger_users.last_name'), 'Users');
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$query = "SELECT CASE WHEN (vtiger_users.user_name not like '') THEN $userNameSql ELSE vtiger_groups.groupname END AS user_name,
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vtiger_crmentity.*, vtiger_activity.activitytype, vtiger_activity.subject, vtiger_activity.date_start, vtiger_activity.time_start,
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vtiger_activity.recurringtype, vtiger_activity.due_date, vtiger_activity.time_end, vtiger_activity.visibility, vtiger_seactivityrel.crmid AS parent_id,
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CASE WHEN (vtiger_activity.activitytype = 'Task') THEN (vtiger_activity.status) ELSE (vtiger_activity.eventstatus) END AS status
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FROM vtiger_activity
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INNER JOIN vtiger_crmentity ON vtiger_crmentity.crmid = vtiger_activity.activityid
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LEFT JOIN vtiger_seactivityrel ON vtiger_seactivityrel.activityid = vtiger_activity.activityid
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LEFT JOIN vtiger_cntactivityrel ON vtiger_cntactivityrel.activityid = vtiger_activity.activityid
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LEFT JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smownerid
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LEFT JOIN vtiger_groups ON vtiger_groups.groupid = vtiger_crmentity.smownerid
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WHERE vtiger_crmentity.deleted = 0 AND vtiger_activity.activitytype <> 'Emails'
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AND vtiger_seactivityrel.crmid = ".$recordId;
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$relatedModuleName = $relatedModule->getName();
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$query .= $this->getSpecificRelationQuery($relatedModuleName);
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$nonAdminQuery = $this->getNonAdminAccessControlQueryForRelation($relatedModuleName);
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if ($nonAdminQuery) {
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$query = appendFromClauseToQuery($query, $nonAdminQuery);
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if(trim($nonAdminQuery)) {
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$relModuleFocus = CRMEntity::getInstance($relatedModuleName);
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$condition = $relModuleFocus->buildWhereClauseConditionForCalendar();
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if($condition) {
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$query .= ' AND '.$condition;
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}
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}
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}
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} else {
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$query = parent::getRelationQuery($recordId, $functionName, $relatedModule, $relationId);
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}
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return $query;
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}
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/**
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* Function to get list view query for popup window
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* @param <String> $sourceModule Parent module
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* @param <String> $field parent fieldname
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* @param <Integer> $record parent id
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* @param <String> $listQuery
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* @return <String> Listview Query
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*/
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public function getQueryByModuleField($sourceModule, $field, $record, $listQuery) {
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if (in_array($sourceModule, array('Assets', 'Project', 'ServiceContracts', 'Services'))) {
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$condition = " vtiger_troubletickets.ticketid NOT IN (SELECT relcrmid FROM vtiger_crmentityrel WHERE crmid = ? UNION SELECT crmid FROM vtiger_crmentityrel WHERE relcrmid = ?) ";
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$db = PearDatabase::getInstance();
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$condition = $db->convert2Sql($condition, array($record, $record));
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$pos = stripos($listQuery, 'where');
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if ($pos) {
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$split = preg_split('/where/i', $listQuery);
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$overRideQuery = $split[0] . ' WHERE ' . $split[1] . ' AND ' . $condition;
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} else {
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$overRideQuery = $listQuery . ' WHERE ' . $condition;
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}
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return $overRideQuery;
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}
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}
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/**
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* Function to get list of field for header view
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* @return <Array> list of field models <Vtiger_Field_Model>
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*/
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function getConfigureRelatedListFields(){
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$summaryViewFields = $this->getSummaryViewFieldsList();
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$headerViewFields = $this->getHeaderViewFieldsList();
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$allRelationListViewFields = array_merge($headerViewFields,$summaryViewFields);
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$relatedListFields = array();
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if(count($allRelationListViewFields) > 0) {
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foreach ($allRelationListViewFields as $key => $field) {
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$relatedListFields[$field->get('column')] = $field->get('name');
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}
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}
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if(count($relatedListFields)>0) {
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$nameFields = $this->getNameFields();
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foreach($nameFields as $fieldName){
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if(!$relatedListFields[$fieldName]) {
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$fieldModel = $this->getField($fieldName);
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$relatedListFields[$fieldModel->get('column')] = $fieldModel->get('name');
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}
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}
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}
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return $relatedListFields;
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}
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}
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