diff --git a/src/sessions/send-policy.ts b/src/sessions/send-policy.ts
index 6f635c1ae..54cc1ef77 100644
--- a/src/sessions/send-policy.ts
+++ b/src/sessions/send-policy.ts
@@ -20,11 +20,24 @@ function normalizeMatchValue(raw?: string | null) {
   return value ? value : undefined;
 }
 
-function deriveChannelFromKey(key?: string) {
+function stripAgentSessionKeyPrefix(key?: string): string | undefined {
   if (!key) {
     return undefined;
   }
   const parts = key.split(":").filter(Boolean);
+  // Canonical agent session keys: agent:<agentId>:<sessionKey...>
+  if (parts.length >= 3 && parts[0] === "agent") {
+    return parts.slice(2).join(":");
+  }
+  return key;
+}
+
+function deriveChannelFromKey(key?: string) {
+  const normalizedKey = stripAgentSessionKeyPrefix(key);
+  if (!normalizedKey) {
+    return undefined;
+  }
+  const parts = normalizedKey.split(":").filter(Boolean);
   if (parts.length >= 3 && (parts[1] === "group" || parts[1] === "channel")) {
     return normalizeMatchValue(parts[0]);
   }
@@ -32,13 +45,14 @@ function deriveChannelFromKey(key?: string) {
 }
 
 function deriveChatTypeFromKey(key?: string): SessionChatType | undefined {
-  if (!key) {
+  const normalizedKey = stripAgentSessionKeyPrefix(key);
+  if (!normalizedKey) {
     return undefined;
   }
-  if (key.includes(":group:")) {
+  if (normalizedKey.includes(":group:")) {
     return "group";
   }
-  if (key.includes(":channel:")) {
+  if (normalizedKey.includes(":channel:")) {
     return "channel";
   }
   return undefined;
@@ -69,7 +83,8 @@ export function resolveSendPolicy(params: {
   const chatType =
     normalizeChatType(params.chatType ?? params.entry?.chatType) ??
     normalizeChatType(deriveChatTypeFromKey(params.sessionKey));
-  const sessionKey = params.sessionKey ?? "";
+  const rawSessionKey = params.sessionKey ?? "";
+  const strippedSessionKey = stripAgentSessionKeyPrefix(rawSessionKey) ?? "";
 
   let allowedMatch = false;
   for (const rule of policy.rules ?? []) {
@@ -88,7 +103,11 @@ export function resolveSendPolicy(params: {
     if (matchChatType && matchChatType !== chatType) {
       continue;
     }
-    if (matchPrefix && !sessionKey.startsWith(matchPrefix)) {
+    if (
+      matchPrefix &&
+      !rawSessionKey.startsWith(matchPrefix) &&
+      !strippedSessionKey.startsWith(matchPrefix)
+    ) {
       continue;
     }
     if (action === "deny") {